PRIME SERVICES PVT. LTD

Welcome to PSPL

Since 2004 Our Company Has Been Working Very Faithfully


PSPL is a debt resolution specialist and service provider to banking, NB FCS. PSPL also serve insurance and financial sector entities. We believe in passion to work with perfection and persistence. Being a dead resolution specialist our motto is to minimize financial losses to the clients by ensuring timely collection of dues to avoid bucket flows.

Our Goal Is to Provide Quality Service to Customers

Prime services was established in 2004 is now prime services Private Limited based out of Nagpur having manbor of over 450 plus persons with presents across country. PSPL is founded by Mr. Kumar Vaibhav a known name in debt management services. PSPL group has also diversified in the field of sales and marketing operations.

Our business model focuses on having long-term strategic relationships with clients. Our market delivery model leverages cost-competitive processes to provide high quality, rapid time-to-market solutions on time and within budget. We provide wide range of services to our clients, to cater their requirements for their business needs. Over 50% of our team is having more than 5 years of experience. Productivity of our team is our core strength.


Key Business Indicators for debt resolution operations

PSPL believes in highest level of professionalism in our work approach and we focus on pure execution to ensure that given task is accomplished as per the given standards and timelines. Key business indicators are mentioned below which are required to be adhered to achieve the targets and results.

Field collections (Rural & Urban)
Tele-calling Operations (Pre EMI, Soft/ Hard buckets).
Skip tracing.
Pre-legal to legal life cycle tracking and assistance.
Online manpower monitoring (Time management/ Geo-tracking/ Productivity enhancement).
100% COC compliances as per the client and PSPL guidelines and related policies.
Ease to work - One Point contact for clients to avoid multi-agencies audits and operational challenges.
Specialization in micro-finance and group loans collections.
Specialization in handling not only urban collections but also the collection of rural & sub-urban territories which have different challenges as compare to urban markets.



Why Chose Us

We Are Award Winning Company

PSPL as a team of well trained staff is confident of handling this portfolio of Investigation of claims with a full proof scanning from our own negative data base and our past experience

  • 18 Years of Experience
  • Very high service levels.
  • Speed without compromising Accuracy
  • Creative and innovative solutions to problems
  • Growing Your Business
  • Peer Review Mechanism within the Organization

Startup Journey

PSPL is a venture of renowned experts in the field of Debt Management Services with proven track record across Maharashtra, MP and Gujrat. It is a professionally managed firm formed to render quality Services with desired results. We believe in strong review mechanisms to have management at micro level. PSPL has its head office in the city of Nagpur branch offices in Bhopal, Indore, Gurgaon & Ahmedabad and on site set in major states of India.

PSPL also has a sizeable database of Fraudsters, Negative Profiles, and Financial Defaulters, which has been complied with painstaking efforts and updated constantly. This database includes a list of Fictitiously Set Up Branches.

Our team consists of certified Debt Recovery Agents by Indian Institute of Banking and Finance.

PSPL has strong Information Technology support team to ensure that digital platforms are used to make our business more effective, efficient and flawless.

Strong tele calling Team with equipment and control mechanism so that tele calling is impactful and as per the guidelines provided by the client.


Key business areas & working style :

Debt management services: With the team of experienced field and tele calling team.
Investigation Services: Insurance claims investigation for renowned GI companies.
Manpower support: Right person for the defined job.
Tele calling services: Strong team with requisite infrastructure and systematic monitoring mechanisms.
Sales & marketing: Sales and marketing through distribution and direct sales channels.
Our business model focuses on having long: term strategic relationships with clients. Our market delivery model leverages cost-competitive processes to provide high quality, rapid time-to-market solutions on time and within budget.
We provide wide range of services to our clients, to cater their requirements for their business needs.
Over 50% of our team is having AON >5years. Productivity of our team is our core strength.


Debt Management: (Pure working on basics)
Soft & Higher Buckets Collection

Data understanding and allocation to team. Consistent follow-up with the customers with proper meeting notes. 100% feedbacks review which are being received from field and TC team. Communication via Email and Phone, as per client's rules and regulations. Negotiations or visiting the debtors at his home or office. Use of Psychological and Convincing method to debtors. Fugitive Recovery/ Skip Tracing Analyzing, Reducing and Verifying the information provided by debtor/client. Adaptation of Doxing- An internet- based practice of researching, board casting, acquiring information including publicly available databases and social media websites (like Face book etc). When debtor refuses or delays to execute court decision, we recommend opting for the support of Prime Services Professionals. Launching of the enforcement agents. Mediation of dispute at customer's or client's place. Efficient collaboration with licensed enforcement agents.

Investigation & Loss minimization:
We have a diligent team of trained professionals, selected and screened investigators with vast experience and a background of law enforcement in taking witness statement. We also have a back end supporting team. Our team executes quality of work with reputation of 70% claim.

We cover the following points during our OD investigation: Permit copy of Insured Vehicle, Registration Certificate, Policy of Insured Vehicle, Driving License of Insured Driver, Road Tax receipt, Crane Toeing receipt and Green Tax, First Information report, Garage Verification, Hospital Verification, Spot Verification, Vehicle Photos after accident, Vehicle photo before repairing (If vehicle is repaired),Eye Witness, Third part verification (if TP involved),Finance details or Bank Statement of Owner, Odometer reading.

We cover the following Point during our TP investigation: DL copy, DL extract, Permit verification, Charge sheet and criminal record, Police station visit, accident spot verification, Hospital verification, verify Income & occupation details, and KYC document of all parties which is involved in the accident claim.

We cover the following Point during our Theft investigation: Policy copy and Cover Note Purchase Invoice/ sale deed copy if second-hand Vehicle , Repair/ service bills, RC Particulars / RC Copy, Original Keys Photos Both key of Stolen Vehicle, Intimation letter to RTO with post receipt , Original FIR/ Certified Copy of FIR, Driving license copy of the insured/paid driver, Latest NCRB Report, AML Documents, Permit and Fitness Certificate, Letter of Indemnity & Subrogation, Form No 28, 29 & 30 duly signed by the Insured, Original RC / (If lost F 26, NOC and Form No. 35 in case of Financer.



Our Clients

PSPL

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